Staff Development Courses – Leadership & Team Communication Skills
Nick and his team support people and companies through consulting, training, and coaching in
Communication, Leadership and Teams
How we structure our staff development courses
We focus on meeting our clients’ specific needs, rather than delivering a standard package of staff development courses. So, we’ll carefully discuss your needs, then customise a solution for you. This may include pre/post programme work, online, group or one-on-one coaching.
The staff development courses we offer
The single biggest problem with communication is the illusion that has taken place.
– George Bernard Shaw
Never a truer word said! My experience in working with leaders and teams over many organisations is that most problems come down to this. And most problems can be solved through better communication.
Our staff development courses focus on improving awareness and skills in improving communications – in writing, face-to-face, in teams, with leaders.
Writing & Presenting
Writing is thinking. To write well is to think clearly. That’s why it’s so hard.
– David McCullough
In business, you are most often judged on how well you can communicate – on paper and in person. What’s more, your audience will also judge your team and your organisation on the quality of your communication. Therefore, the ability to write well is an essential and valuable skill – for ourselves and our organisation.
As if that wasn’t enough, most of us don’t have time to read everything that comes across our desk or screen. So, we don’t. Instead, we tend to search for the key information that’s relevant to us. How do we know what’s important? Only if the document is well structured with lots of signposts.
Most of us have more to write in less time. So, any help to write faster, better, first time is a godsend!
You can have brilliant ideas, but if you can’t get them across, your ideas won’t get you anywhere.
– Lee Iacocca
In your work, you’ll be pitching your ideas to other people and groups. How effectively you present your ideas will have a direct impact on the uptake of your messages. And yet, speaking in public is well-known as one of our greatest fears. (I think it’s actually fear of social ridicule. I’m now okay with speaking in public, but please don’t ask me to sing!!!)
This course looks at some tips and tricks to reduce the fear and enhance the impact of your presentations.
Managing and Motivating People
The conventional definition of management is getting work done through people, but real management is developing people through work.
– Agha Hasan Abedi
After working with organisations across New Zealand, I’ve observed that most managers are thrust into their roles with little training (me too!).
Consequently, we end up learning from our mistakes, copying others and hoping we’re doing okay. And this just as true of senior managers, as it is with new team leaders. What a difference a bit of training and support can make!
This programme is built around proven models and techniques that build managers’ awareness, choices and skills to manage their roles. With that comes confidence to manage and motivate their people to achieve more with less stress for all. And don’t we all want that?
You are the expression of your values. Same for your team. Same for your organisation.
– Nick Read
Values are how we define ourselves, how we motivate ourselves, how to choose what’s right and wrong. And values are always present (though sometimes submerged beneath the weight of BAU).
So, it makes sense to lead through values and build a values-based team culture. This is the shortcut to high performance. And it’s simply easier to lead through values – especially in time of huge change (like now!)
Leading through Change
The times, they are a-changing
– Bob Dylan
Written way back in 1964, these words certainly ring true for us now! As humans, we have a love-hate relationship with change. And that depends completely on how we each perceive the change. If it’s positive for us (personally), we embrace it. But if we see it as a threat, we’re DNA-encoded to fight or flee from it.
Let’s face it, not all change happening in our world or at work is positive. So how do we lead ourselves and our teams through these changes? At some point, as a leader, you will be tasked with leading your team/org through significant change. So, it makes sense to have some understanding of how to lead this love-hate process.
Culture is the way you think, act and interact
In other words, team culture is defined by the behaviours you accept. So how do you want your team to behave between themselves, with customers, with different cultures, and in tough times?
If you ever think your team is not performing to its best, make sure you address the underlying motivations or habits. To do nothing as a leader is to implicitly endorse the behaviour. It’s better for everyone in the team to decide your code of conduct to avoid the tyranny of entrenched ground rules. We can support this process for leaders and teams to reinvigorate their culture.
Creating and Leading High Performing Teams
We are what we repeatedly do.
Excellence, then, is not an act, but a habit.
It’s curious, high performing teams work harder, get more done and have more fun. Why? Because they’ve habituated behaviours that support their performance. And once habituated, it takes no more effort to perform at a high level than at a lower level.
So, the secret is to create the behaviours that motivate, engage and reward high performance. That has implications for each team member, the team itself, and of course the team leader.
Working with Emotional Intelligence
EQ is responsible for 58% of your job performance
– Daniel Goleman
Do we need to become more resilient in these times of uncertainty and change? The people, teams and organisations who will survive and thrive are those who have embedded resilience into their culture. How do we do this? By understanding and taking control of our Emotional Intelligence.
According to ground-breaking research by Daniel Goleman, developing EI is the key to improving performance, leading efficiently and increasing productivity.
Emotional Intelligence (EI) is how somebody manages themselves to be both personally and interpersonally effective. Emotional Intelligence is a combination of attitudes, habits and skills, which can be honed and enhanced. Everybody can develop EI, it just takes practice.
We can help your team identify patterns of thinking, feeling and behaviour that contribute to a healthy work environment and improved team culture.
The Science & Art of Influence
Never underestimate the influence you have on others.
– Laurie Buchanen
More and more, we need to get outcomes through others when we have no authority over them. This is true in leadership, management, sales, negotiation. While it’s true that some people are naturally more influential than others, all of us can learn these skills.
This programme examines the science behind influence and the art of how to use these techniques in our conversations. As Ken Blanchard reminds us –
‘The key to successful leadership today is influence, not authority.’